Management standards

The management of your property is crucial towards you being a successful landlord. As an accredited landlord we expect the following from you:

  1. We expect you to treat all tenants and prospective tenants equally and fairly.
  2. All tenancies must have a written tenancy agreement that includes the rent level, provision for review and agreed frequency of rent payments. If charges may be incurred for renewal, administration, etc these must be clearly displayed (written).
  3. Utility Charges – the tenant must be clearly informed as to who is responsible for the payment of all utility charges (gas, electricity and telephone) and Council Tax and that this responsibility is accurately stated in the terms of the tenancy agreement.
  4. Deposits – For all new tenancies granted from 6th April 2007, that you use a government approved national tenancy deposit protection scheme if a deposit is required.
  5. A notice must be displayed in each property that details the name, address and telephone number of the landlord and HMO Licence (where applicable).
  6. Insurance – you must have adequate insurance cover for your property. Tenants should be advised to take out contents insurance.
  7. Inventory – you should compile and keep an accurate and agreed inventory of all equipment and furniture, and also take details of the decorative condition of the property.
  8. We expect you to require your tenants to behave in a responsible way towards their neighbours – any complaints received from neighbours should be discussed with tenants. You should also inform tenants about arrangements for refuse collection, avoiding noise and other potential causes for conflict.
  9. References – Where it is possible, prior to letting the property, landlords should seek references from relevant sources in relation to prospective tenants
  10. Inspections - you must inspect your property at frequent intervals; providing a minimum of 24 hours written notice with acknowledgement from the tenants prior to commencement of the inspection.


The landlord must ensure that repairs are completed within a reasonable timescale, which depends on the nature of the problem, an example of an appropriate timescale is:

  • Emergency Repairs - Any repairs required avoiding danger to health, risking to the safety of residents or serious damage to buildings or residents belongings e.g. burst pipes, leaking roofs, heating failure. Make safe or complete within 24 hours of defect being reported.
  • Priority 2 (Urgent Repairs) - Repairs to defects which materially affect the comfort or convenience of residents must be completed within 10 working days of report of the defect.
  • Priority 3 (Non-urgent Repairs) - Reactive repairs not falling within the above categories. Completed within 28 days of reporting the defect.

Where due to heavy contractor workload or special parts required than the timescale would be extended but all efforts should be made to communicate with the tenants at every stage.